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How the Nucleus® Smart App can help you keep your sound processor running smoothly

The Cochlear™ Nucleus® 7 and Kanso® 2 sound processors, now offer Remote Firmware Updates. This means that you’ll be able to perform some of the firmware upgrades yourself, instead of doing it during your clinic visits.

What this means for you…

What are Remote Firmware Updates? 

Many devices we use today, like smartphones, home printers or TVs, require firmware updates. You have probably seen notices pop up on your smartphone prompting you to perform these updates. These affect your device’s firmware, which keeps it secure and operating at its best. The updates also unlock new capabilities as they become available. 

Similarly, your external sound processor(s) use firmware to keep them running smoothly and ensure they are compatible with other devices, like smartphones. Previously, these firmware updates were performed by your hearing health professional. Now, you can do some of these quickly and simply yourself with the Nucleus Smart App. 

What sound processors offer Remote Firmware Updates? 

If you use a Kanso 2 Sound Processor, you can use Remote Firmware Updates immediately. If you use a Nucleus 7 Sound Processor, you’ll need to see your hearing health professional initially to update your device to the latest release. After that, you’ll be ready to receive Remote Firmware Updates.  

What are the advantages of Remote Firmware Updates?

You can download the latest version of your sound processor firmware as soon as its available through the Nucleus Smart App. Just like using a smartphone, the Smart App will notify you when an update is available and give you the option to accept it. 

Using the Nucleus Smart App*

With the Nucleus Smart App, you have everything you need to perform Remote Firmware Updates. Available with compatible Apple or Android™ devices, the Smart App has been designed to provide you with a convenient and easy way to make the most of your hearing. You can quickly change programs, adjust volume, check your battery status and access personalised information about your hearing. And that’s just the start: from finding a missing sound processor to streaming sound with True Wireless™ Devices like a Cochlear Wireless Phone Clip or Cochlear Wireless TV Streamer, the Smart App helps you enjoy and control your hearing experience. 

You can use the Smart App with the Nucleus 7 and Kanso 2 sound processors; just download it from the Apple App store or Google Play.

Download the Nucleus Smart App today:
App Store
Google Play


*The Nucleus 7 Sound Processor and Kanso 2 Sound Processor are compatible with Apple and Android devices. For compatibility information visit The Cochlear Nucleus Smart App is available on App Store and Google Play.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.

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Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

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