Remote Check is ‘the start of the story’

How Cochlear’s Digital Health & Software team is working to improve your hearing health experience

Remote Check is a convenient service that allows you to have your routine checkup done via the Cochlear Nucleus® Smart App. That means you choose a time and place that suits you and you’ll only need to visit the clinic if your clinician considers it necessary.

It’s part of what Kelvin Hawker, Digital Health & Software Product Manager at Cochlear, calls ‘Connected Care.’

“Connected Care is about providing flexibility and convenience in the way patients are supported by their clinics. Remote Check is an exciting breakthrough in that. Previously, it was necessary for Cochlear Implant recipients to attend their clinic for a routine review every year. I know from experience how stressful that can be; but, in the majority of cases, everything is stable and nothing changes. We wanted to find a better way to make sure clinics will still see the people who need to be seen in person but leave other people reassured and free to get on with life.”

Remote Check allows a routine review to be completed from home through your mobile device. The service is widely available for anyone who has a Nucleus® 7 or Kanso® 2 sound processor. You just need access to a compatible Apple or Android device* and to have downloaded and paired your sound processors with the Nucleus Smart App.

About the Remote Check process

Remote Check needs to be activated by your clinician; this can be done remotely. The clinic will send a Remote Check notification in the Smart App and you will have 14 days to complete it.

The activities in your Remote Check will be specifically selected for you by your clinician, for example:

  • Take photos of your implant site(s)
  • Questions about general health and your hearing/sound quality experience
  • Audiogram
  • Check understanding of speech in noise

“We’ve done our best to make Remote Check easy and intuitive,” says Kelvin. “It’s designed to help make life easier, after all!”

Although he is not able to disclose details, Kelvin is excited about how Cochlear’s digital portfolio is growing. “Remote Check is the start of the story and the next stage of this technology is already in development. Cochlear is at the forefront of making digital technologies work to improve life for people with hearing loss.”

Find out more

Why not try it for your next routine hearing check?

For more information about Remote Check.


* Cochlear Nucleus 7 and Kanso 2 Sound Processors are compatible with Apple and Android devices. The Cochlear Nucleus Smart App is available on App Store and Google Play. For compatibility information visit

Apple, the Apple logo, FaceTime, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Android is a trademark of Google LLC. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Google Play and the Google Play logo are trademarks of Google LLC.

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Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

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