Troubleshooting tips for your Baha 6 Max

Tips to help you get the most from your sound processor

To make the most of your hearing technology, it helps to learn tips and tricks for looking after your sound processor and know how to take the best care of it.

Here are some of the most common questions or issues and how to use and look after your Cochlear™ Baha®  6 Max Sound Processor.

1. My sound processor won’t turn on 

Double check your sound processor is turned on by using the battery door to power your sound processor off and on again. To turn it off, gently open the battery door until you feel the first ‘click.’ Simply turn it on again by closing the battery door completely.

Note that turning your device off and on again will return it to Program 1 and your default volume level. If enabled, audio and/or visual signals will let you know that the device is starting up.

If this doesn’t solve your problem, try replacing your battery. Hold the sound processor with the back facing upwards. Open the battery compartment all the way and remove the old battery. Remove the sticker on the + side of the new battery. Put the battery facing upwards into its compartment. Close the compartment door.

2. The sound is too quiet or muffled

Try turning up the volume by using a compatible smartphone* or wireless device. Also, double check that your sound processor is dry. If it gets wet or is exposed to humidity, dry it with a soft cloth, remove the battery and let your sound processor dry out in its storage kit or dry-aid kit before inserting a new battery.

3. The sound it too loud or uncomfortable

Your volume level was set by your hearing health professional, so check with them if you feel it’s set too loud. You can adjust the volume using the optional Cochlear Baha Remote Control 2, Cochlear Wireless Phone Clip, Baha Smart App or from your compatible smartphone or wireless device. 

4. I hear feedback or whistling

If you wear spectacles, a bike helmet or similar, make sure they don’t touch your sound processor as this can cause feedback.

You can also try turning down the volume to reduce feedback. If this doesn’t work, make sure your sound processor is clean, with no dirt between the abutment and your sound processor. Also, double check there are no cracks in the outer casing and that your device isn’t damaged. 

5. I can’t hear any sound from my sound processor

The most common method for solving this issue is to try turning your sound processor off, then on again. Simply open battery door and close it completely to turn it off and on. Turning your device off and on again will also revert it back to Program 1 and your default volume level.

If this doesn’t solve your problem, try replacing your battery.

Still need help?  Get more troubleshooting tips here.

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*For compatibility information, visit www.cochlear.com/compatibility.

Apple, the Apple Logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

© Cochlear Limited 2021.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Bring Back the Beat, Button, Carina, Cochlear, 科利耳, コクレア, 코클리어, Cochlear SoftWear, Codacs, Contour, Contour Advance, Custom Sound, ESPrit, Freedom, Hear now. And always, Hugfit, Hybrid, Invisible Hearing, Kanso, MET, MicroDrive, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Outcome Focused Fitting, Off-Stylet, Slimline, SmartSound, Softip, SPrint, True Wireless, the elliptical logo, and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium, Baha, Baha SoftWear, BCDrive, DermaLock, EveryWear, SoundArc, Vistafix, and WindShield are either trademarks or registered trademarks of Cochlear Bone Anchored Solutions AB.

Cochlear Baha 6 Max sound processors are compatible with iPhone, iPad and iPod touch. For compatibility information visit www.cochlear.com/compatibility

The Cochlear Baha Smart App is available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Cochlear Limited is under license.

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Disclaimer

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.